The recent issues with the FollowMe Printing system, which was implemented over spring break, have been addressed and fixed for the time being.
Jim Hansen, assistant director of materials, said the problem was resolved by changing the print driver for the Lexmark printers that service the FollowMe Printers.
According to David Ladrie, assistant director of the learning space support, students having issues with the FollowMe printing system can submit a refund request via their WolfPrint account. Click on recent print jobs and then select “request refund” in the right-hand column.
“WolfCopy will also offer refunds to affected students if they call our office,” Hansen said.
Hansen said all they need is the student’s Unity ID, approximate date(s) of the failed print job, the name of the file printed and the location of the printer used.
WolfCopy is able to run a detailed report on each complaint to identify the specific problem.
“One of our testers had a problem with the same type of PDF,” Ladrie said. “We should have caught the issue.”
Ladrie and Hansen both said they’ve made changes to the testing process to ensure that this situation does not repeat itself.
Since classes resumed after spring break, FollowMe printing was made available for student printing on our newly installed Lexmark printers.
From March 11 to April 1, Ladrie and Hansen said they’ve seen 8,046 active users executing 44,732 print jobs for a total of 175,033 pages of impressions.
The total pages printed were accomplished on both the existing Hewlett-Packard and the new FollowMe Lexmark printers.
“Based on the amount of refund requests our office has received, the impact to the University is minimal,” Ladrie said. “However, to the students affected, that is not the case and we regret any inconvenience we have caused.”
Overall, for the majority unaffected, FollowMe printing has been well-received, Ladrie said, the new printing program has been a success.
“Having the ability to walk up to a Lexmark printer, swipe your student ID card and print what you have submitted to the virtual print queue,” Hansen said.
